Book Description
The harsh reality is that many popular performance products in use today simply do not work. So how can you ensure that you're getting your money's worth and selecting the right performance solutions for your organization? Simple - by leveraging the results of solid performance research and tested strategies to make informed decisions about training and performance improvement. This book complies the latest research on human performance and shows you how to apply this information to a project of any size or scope to generate the business results your organization needs.


From the Author
Our goal in this book is to draw on "what is known" about performance improvement and training through research and solid evaluation studies. This research is the foundation on which to build a framework for improving your organization's performance and organizational effectiveness. A secondary aim of the book is to describe what is "unknown to be unknown" about ways to enhance people's work performance. Practitioners in today's organizations work daily with problems where the pool of knowledge is incomplete. Therefore, we have attempted to post signs at these performance improvement frontiers and suggest possible alternatives where research is not yet available.


About the Author
Richard E. Clark, Ed.D., is a professor of educational psychology at the University of Southern California (USC). He previously served as Division Head for USC's Educational Psychology and Technology Department and as Director of USC's Professional Studies and Community Programs. He has been elected a Fellow of the American Psychological Association, the American Psychological Society, and the Association for Applied Psychology. He is the 2002 recipient of the prestigious Thomas F. Gilbert Distinguished Professional Achievement Award from the International Society for Performance Improvement. Dr. Clark has authored more than 150 published books, book chapters, articles, and monographs. Fred Estes, Ed.D., has worked for several years managing training and performance improvement projects for large companies, including Hewlett-Packard and Bank of America. Dr. Estes has worked as an internal performance consultant, an instructional designer, and an educational program manager. He has contributed to several professional journals and books and is an adjunct instructor at the University of Southern California (USC).

FROM THE PUBLISHER