Dennis and Michelle Reina, principals in an organization-development firm, believe more productive and rewarding work environments will emerge if relationships that define them are truly built on trust. The problem they see is years of "downsizing, restructuring, and reengineering or of upsizing, mergers, and growth" that frequently result in minor misreadings of intention along with major breaches of promise--followed all too often by seriously diminished employee performance. The solution they propose in Trust & Betrayal in the Workplace is that leaders must develop a full understanding of the complex dynamics involved, and commit to practices that support building trust with employees. The book addresses the aspects of betrayal and trust, the bulk of it focused on "transactional trust" (which they define as "managing expectations, establishing boundaries, delegating appropriately, encouraging mutually serving intentions, keeping agreements, and being congruent in our behavior") and ways to build it among teams and groups as well as entire organizations. The authors conclude with a section on "transformational trust," the ultimate stage attained when trust within these levels "reaches a critical point and increases exponentially, becoming self-generating and synergistic." This is smart food for thought, supported by tools and techniques that can put it into practice. --Howard Rothman


Sissy Franks, Vice President, Health Care Education Association, and Director, Outpatient Center & Education
"Thank you for the roadmap to a place called TRUST. May we never lose our way." -Sissy Franks, Vice President, Health Care Education Association, and Director, Outpatient Center & Education


Richard D. Hossack, Ph.D., Partner-in-Charge, Strategic Change Services, Canada, PricewaterhouseCoopers Consulting
"Trust and Betrayal in the Workplace is a rare gift. The examples are real. The path to resolution is clear and achievable. If you are in a work setting where trust is important you must read this book. "


Rosabeth Moss Kanter, Harvard Business School, and author of World Class and Rosabeth Moss Kanter on the Frontiers of Management
"Dennis and Michelle Reina provide a useful jumpstart in their thorough analysis of trust and how to build it. Their book can help teams succeed, as people learn to create positive, productive, pain-free relationships."


Neil S. Reyer, Vice President, Corporate Dining Services, The Chase Manhattan Bank
"The Reinas have shown us that trust is more than just a word, but the nexus that holds corporations together. [This] glorious homily demands the attention of all human resource professionals and executives at every level within the organization."


Book Description
Trust and Betrayal in the Workplace explores the concept of trust: the successes when it exists, the problems when it doesn't, and the pain when it is betrayed. Utilizing a new, research-based model, with suggestions and exercises that will yield immediate results, this handbook helps leaders and employees understand the dynamics of trust and betrayal and then take action.


Book Info
Details a proven model to help leaders, employees and their organizations acknowledge betrayal, solidly recover from it, and rebuild trust. DLC: Organizational behavior.


About the Author
Dennis S. Reina and Michelle L. Reina, principals of the organizational development consulting firm, Chagnon & Reina Associates, Inc., are change management consultants, executive coaches, speakers, and authors who specialize in the development of trust in the workplace. They have worked with and conducted research in over 65 organizations in private industry, state government, higher education, and the non-profit sector, including AT&T, KPMG, Ben & Jerry's Homemade, Walt Disney World, and Harvard University. Based on this work they have developed a model that defines the three types of trust and illustrates factors that contribute to the development of trust in workplace relationships. They have presented their research through frequent speaking engagements at national conferences, universities, and colleges.

FROM THE PUBLISHER

Trust and Betrayal in the Workplace explores the successes when trust exists, the problems when it doesn't, and the pain when it is betrayed. Utilizing a new, research-based model, with suggestions, models, and exercises that will yield immediate results, this handbook helps leaders and employees understand the dynamics of trust and betrayal and then take action.

SYNOPSIS