From Book News, Inc.
This study guide offers instruction on configuring, customizing, and troubleshooting Microsoft Office applications. Numerous practice exercises, troubleshooting labs, and case scenarios illustrate the principles relating to connectivity, security, networking, and the use of specific applications. A companion CD features study questions, with explanations for correct answers. Glenn is a Microsoft Certified Trainer and a technology consultant.Copyright © 2004 Book News, Inc., Portland, OR


Book Description
Help maximize your performance on Exam 70-272, one of two required exams for the new Microsoft Desktop Support Technician Certification (MCDST), with this all-new MCDST TRAINING KIT. This kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job. Focusing on building your ability to resolve end-user incident requests about applications running on the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers configuring and troubleshooting applications, including Microsoft Office and Microsoft Internet Explorer; resolving issues related to usability and application customization; configuring and troubleshooting connectivity for applications; and configuring application security features. Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers—including pointers back to the book for further study. You also get a 180-day evaluation version of Windows XP software and other resources on CD-ROM—making this kit an exceptional value and a great career investment.


About the Author
Walter Glenn is an MSDST, MCSE, and MCT. He is the author of many computer-related books including Microsoft Outlook® Pocket Guide (O’Reilly), Word Pocket Guide (O’Reilly), and Microsoft Windows XP Tips and Techniques (Osborne/McGraw-Hill).

FROM THE PUBLISHER

Help maximize your performance on Exam 70-272, one of two required exams for the new Microsoft Desktop Support Technician Certification (MCDST), with this all-new MCDST TRAINING KIT. This kit contains the tools and features that exam candidates want most￯﾿ﾽincluding in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise that you can apply to the job. Focusing on building your ability to resolve end-user incident requests about applications running on the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers configuring and troubleshooting applications, including Microsoft Office and Microsoft Internet Explorer; resolving issues related to usability and application customization; configuring and troubleshooting connectivity for applications; and configuring application security features.Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 300 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers￯﾿ﾽincluding pointers back to the book for further study. You also get a 30-day evaluation version of Microsoft Office Professional Edition 2003 software and other resources on CD-ROM￯﾿ﾽmaking this kit an exceptional value and a great career investment.

SYNOPSIS