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A textbook out of which several different courses at different levels can be carved, from undergraduate courses in operations management to electives within a Masters program. Reflecting the integration of total quality management into broad business management practice, introduces the principles of quality management; the management system; and technical issues, tools, and techniques. The 3.5 disk for Windows contains all the major spreadsheet templates used in the examples cited. No dates are noted for earlier editions. Book News, Inc.®, Portland, OR
Book Description
The market leader in quality management, this text is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award, allow both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on Principles of Six Sigma and Design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.
Book Info
Provides an introduction to quality management principles, focuses on the management system which deal with customer needs & technical issues, tools & techniques addressing the quality assurance system from the perspective of ISO 9000. DLC: Quality control.
About the Author
James R. Evans is Professor of Quantitative Analysis and Operations Management, and Director of the Total Quality Management Center in the College of Business Administration at the University of Cincinnati. He received BSIE and MSIE degrees from Purdue, and a Ph.D. in Industrial and Systems Engineering at the Georgia Institute of Technology. Professor Evans has published over 80 refereed journal articles and many conference proceedings papers, and is author or co-author of over a dozen books in the areas of quality management and control, management science, operations management, creative thinking, and mathematics. He serves on several editorial boards of research journals and is a Fellow in and was 1997-98 President of the Decision Sciences Institute. He has also been active in the Institute for Operations Research and Management Science and the Institute of Industrial Engineers, having served as Cincinnati Chapter President and national Director of the Operations Research Division. Professor Evans has done applied operations research for several companies, was a finalist in the INFORMS Franz Edelman Competition, and schedules umpires for The American Baseball League. He has served as an Examiner, Senior Examiner, and Alumni Examiner for the Malcolm Baldrige National Quality Award from 1994 through 2001; judge for the Greater Cincinnati Chamber of Commerce Business Excellence Awards, and judge for the U.S. Army Communities of Excellence Award. He has served on the Board of Trustees for the Ohio Award for Excellence and remains active in that organization.
The Management and Control of Quality FROM THE PUBLISHER
The market leader in quality management, this text is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award, allow both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on Principles of Six Sigma and Design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.
SYNOPSIS
The market leader in quality management, this text is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award, allow both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on Principles of Six Sigma and Design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.
AUTHOR DESCRIPTION
James R. Evans is Professor of Quantitative Analysis and Operations Management, and Director of the Total Quality Management Center in the College of Business Administration at the University of Cincinnati. He received BSIE and MSIE degrees from Purdue, and a Ph.D. in Industrial and Systems Engineering at the Georgia Institute of Technology. Professor Evans has published over 80 refereed journal articles and many conference proceedings papers, and is author or co-author of over a dozen books in the areas of quality management and control, management science, operations management, creative thinking, and mathematics.
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Book Info
