 |
|
Raving Fans: A Revolutionary Approach to Customer Service |
|
| Author: |
Ken Blanchard |
 Book Review
|
| Format: |
Hardcover |
| ISBN: |
0688123163 |
|
| Publish Date: |
April 1993 |
| |
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Fish! A Remarkable Way to Boost Morale and Improve Results |
|
| Author: |
Stephen C. Lundin, et al |
Book Review
|
| Format: |
Hardcover
|
| ISBN: |
0786866020 |
|
| Publish Date: |
March 8, 2000 |
| |
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Customer Mania! : It's Never Too Late to Build a Customer-Focused Company |
|
| Author: |
Ken Blanchard, et al |
Book Review
|
| Format: |
Hardcover
|
| ISBN: |
0743270282 |
|
| Publish Date: |
November 15, 2004 |
| |
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Exceptional Customer Service: Going beyond Your Good Service to Exceed the Customer's Expectation |
|
| Author: |
Lisa Ford |
Book Review
|
| Format: |
Paperback |
| ISBN: |
1580624588 |
|
| Publish Date: |
January 2001 |
| |
|
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|
|
|
The Big Book of Customer Service Training Games |
|
| Author: |
Peggy Carlaw |
Book Review
|
| Format: |
Paperback |
| ISBN: |
0070779740 |
|
| Publish Date: |
September 1998 |
| |
|
|
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|
|
Salesforce.com For Dummies |
|
| Author: |
Thomas Wong |
Book Review
|
| Format: |
Paperback
|
| ISBN: |
0764579215 |
|
| Publish Date: |
January 14, 2005 |
| |
|
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|
|
|
CustomerCentric Selling |
|
| Author: |
Michael Bosworth, et al |
Book Review
|
| Format: |
Hardcover
|
| ISBN: |
0071425454 |
|
| Publish Date: |
November 21, 2003 |
| |
|
|
|
|
|
The Big Book of Humorous Training Games: Dozens of Games for Popular Training Topics, from Customer Service to Time Management |
|
| Author: |
Doni Tamblyn |
Book Review
|
| Format: |
Paperback |
| ISBN: |
0071357807 |
|
| Publish Date: |
June 2000 |
| |
|
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Super Service: Seven Keys to Delivering Great Customer Service...Even when You Don't Feel like It!...Even when They Don't Deserve It! |
|
| Author: |
Jeff Gee |
Book Review
|
| Format: |
Paperback |
| ISBN: |
0070248176 |
|
| Publish Date: |
July 1999 |
| |
|
|
|
|
|
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service |
|
| Author: |
John R. DiJulius |
Book Review
|
| Format: |
Paperback |
| ISBN: |
0814471714 |
|
| Publish Date: |
October 2002 |
| |
|
|
|
|
|
The Innovator's Dilemma |
|
| Author: |
Clayton M. Christensen |
Book Review
|
| Format: |
Paperback
|
| ISBN: |
0060521996 |
|
| Publish Date: |
January 2003 |
| |
|
|
|
|
|
Branded Customer Service: The New Competitive Edge |
|
| Author: |
Janelle Barlow |
Book Review
|
| Format: |
Hardcover |
| ISBN: |
1576752984 |
|
| Publish Date: |
October 2004 |
| |
|
|
|
|
|
Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results |
|
| Author: |
Jack Mitchell |
Book Review
|
| Format: |
Hardcover
|
| ISBN: |
1401300340 |
|
| Publish Date: |
June 11, 2003 |
| |
|
|
|
|
|
Beyond Hello: A Practical Guide for Excellent Telephone Communication and Quality Customer Service |
|
| Author: |
Jeannie Davis |
Book Review
|
| Format: |
Paperback |
| ISBN: |
0944918042 |
|
| Publish Date: |
February 2000 |
| |
|
|
|
|
|
Strategic Marketing Problems: Cases and Comments, 10th Edition |
|
| Author: |
Roger Kerin, Robert Peterson |
Book Review
|
| Format: |
Hardcover
|
| ISBN: |
0131421840 |
|
| Publish Date: |
July 22, 2003 |
| |
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